IT Engineer

About VantageScore

At VantageScore we drive impact for good on a massive scale impacting tens of millions of people across the United States. Our mission is to be the leading credit modeling company delivering the most predictive, most innovative, and most inclusive tri-bureau models and attributes in the US market. Our innovation is increasing access for millions more Americans to financial products and homeownership. Our models are among, if not the most, inclusive in the United States and power billions of credits scores a year.

We are fueled by a growing, exceptionally talented team and are actively seeking individuals who can join us in driving us toward our ambitious goals. At VantageScore, you’ll have the unique opportunity to work within a fast-paced, independent start-up culture while enjoying the financial stability that comes from being backed by the three leading US credit bureaus.

VantageScore® consumer credit scoring models combine the need for both financial inclusion and dependable predictiveness across all scoring ranges. An industry thought leader and technology innovation leader, the company’s most recent models score approximately 94 percent of all adults 18 and older - including 33 million more people than conventional models - without sacrificing safety and soundness. As a result, lenders using VantageScore can extend credit to those who have been historically marginalized, including minority and lower-to-middle-income Americans. VantageScore credit scores are used by over 3,700 banks, fintechs and other companies use VantageScore credit scores every day to assess consumer creditworthiness.

Last year, over 42 billion VantageScore credit scores were used representing a 55% yearly increase. All 10 US banks use VantageScore credit scores or digital tools in one or more line of business. Starting in 2025 the FHFA has required VantageScore credit scores to be used for all mortgages sold to, or guaranteed by, Fannie Mae and Freddie Mac. Get started using VantageScore credit scores today - we are the leader in predictive power and financial inclusion.

About The Role

We are looking for a skilled IT Engineer join our Data & Technology team full-time. This role is ideal for someone with hands-on experience in managing IT systems, resolving hardware and software issues, implementing security best practices, and ensuring operational continuity in a fast-paced environment. Success in this role requires strong troubleshooting skills and a collaborative approach to work with cross-functional teams to enhance technical operations.

Key Responsibilities

• Provide technical support for desktop, laptop, mobile devices, and peripherals (Level 2/3).
• Manage macOS workstations including provisioning, patching, and imaging.
• Maintain and support cloud platforms (e.g., Microsoft 365, AWS).
• Configure and manage network devices (firewalls, routers, switches, wireless APs).
• Troubleshoot issues related to connectivity, VPN, printing, applications, and hardware failures.
• Coordinate with vendors to resolve hardware repairs and upgrades, including replacing components, running diagnostics, and performing maintenance.
• Implement and monitor security practices (antivirus, endpoint protection, data loss prevention).
• Own and manage ticketing system to resolve incidents and requests.
• Assist with onboarding/offboarding processes (accounts, devices, access control).
• Maintain an organized and updated inventory of IT equipment and software licenses.
• Participate in disaster recovery planning and backup/restore procedures.
• Document IT procedures, solutions, configurations, and changes.
• Monitor systems using performance monitoring and logging tools.
• Stay up to date with emerging technologies, security threats, and industry best practices.

Qualifications & Skills

• Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
• 4–7 years of experience in IT support or systems administration, preferably in a customer-facing corporate or retail setting.
• Proven expertise in troubleshooting hardware, software, and networking issues across macOS, iOS, and Microsoft platforms.
• Advanced knowledge of Microsoft administration tools, including Entra ID (Azure AD), Office 365, and Exchange Online.
• Hands-on experience with MDM platforms, remote support tools, and ticketing systems.
• Solid understanding of network protocols and infrastructure: Wi-Fi, VPN, DNS, DHCP, TCP/IP, VLANs.
• Scripting ability in Python or PowerShell for automation and efficiency.
• Strong communication, customer service, and multitasking skills in a fast-paced, Agile environment.
• Awareness of information security best practices and exposure to SOC 2 or similar compliance requirements, including endpoint security, access controls, and audit readiness.
• Experience with cloud infrastructure, identity management, and IT compliance frameworks.
• Preferred Certifications: CompTIA A+/Network+/Security+, Microsoft Certified MS-102 or SC-300, ACSP, or AWS SysOps Administrator.

Additional

• Generous Benefits: 401(K) matched up to 7%, Flexible Time Off, 12 Paid Holidays, Medical/Dental/Vision/Wellness benefits, Monthly Team Events, Modern Work/Collaboration Spaces